Template notice: This policy is a starting template and is not legal advice. Have a qualified attorney review and customize it for your jurisdiction and business before publishing. Last updated: June 2026.
1. Processing Time
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
2. Carriers & Methods
We ship via major carriers with tracking. Available methods and rates are shown at checkout.
3. Discreet & Cold-Chain Packaging
Orders ship in plain, discreet packaging. Temperature-sensitive items ship with appropriate cold-chain materials to preserve integrity in transit.
4. Domestic & International
You are responsible for ensuring that products may be lawfully imported into your destination and for any customs duties or taxes. We are not responsible for items seized by customs.
5. Tracking
A tracking number is emailed once your order ships.
6. Lost or Delayed Shipments
If your shipment is significantly delayed or appears lost, contact us and we will assist in filing a claim with the carrier.